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Charming Charlie: P/T Key Holder

Part Time Key Holder

Job Summary

Charming Charlie is seeking a Key Holder who is passionate, results-oriented with an entrepreneurial, innovative mindset to join the re-launch of our organization. The Key Holder will have the primary responsibility for managing all aspects of a Charming Charlie retail store. This key position will create a selling environment that is focused on the customer experience and contributing to the overall success and profitability of the store. The successful candidate will play a pivotal role in assisting the General Sales Manager with hiring, training, and developing a high performing team that creates a winning culture. In this position, you must exemplify our core values and demonstrate the ability to work with ambiguity. A minimum of 2 years of management experience in a customer-centric environment is required. Familiarity with standard concepts, practices, and procedures within a small business field is beneficial.

General Accountabilities

  • Assist with overall recruiting, staffing, and scheduling efforts to maximize sales and productivity

  • Motivate, coach and retain a high performing team

  • Lead and model all company core values

  • Create a winning culture-in-store for all leaders and associates

  • Analyze daily/weekly business reports; identify opportunities to improve KPIs and increase sales revenue

  • Lead and model accountability for sales performance; use key business and financial indicators to monitor individual and team process

  • Maintain financial aspects of the store including payroll, scheduling, inventory, and budgetary guidelines

  • Maintain store presentation and visual standards; always aesthetically appealing for the customer experience

  • Deliver a memorable customer experience to ensure customer satisfaction; resolve dissatisfied customers per company guidelines as needed

  • Adhere to all company policies and procedures; hold staff accountable to the same expectation

  • Effectively communicate to store team, corporate partners and customers

  • Available to work a variety of hours, which may include early mornings, evenings, weekends, holidays and overnight shifts

  • Be able to adapt to shifting company priorities to support business development, growth, and increased profitability

Qualifications & Skills

  • Minimum of a high school diploma. Candidates with associate’s or bachelor’s degrees will be given preference

  • Minimum 2 years of management experience in a customer-centric environment is required; Retail is a plus

  • Demonstrate self-reliance and resourcefulness

  • Strong ability to identify, analyze and solve problems

  • Customer service-oriented attitude

  • Excellent verbal and written communication

  • Active listening

  • Ability to stay organized and manage time effectively

  • Capability to thrive in a fast-paced and oftentimes high-pressure environment

  • Enthusiasm and a positive attitude

  • Willingness to learn and tackle new challenges

  • Multi-lingual is beneficial

Charming Charlie Core Values: Authentic | Committed | Passionate | Accountable | Results-Oriented

Charming Charlie Story:

Charming Charlie is a one-of-a-kind source of style that's been inspiring women to live more colorfully since 2004. Known for offering a wide array of women’s apparel and fashion accessories, beauty, gifts, and more, all ingeniously arranged by color; making that perfect look fun and easy to find. We believe that when it comes to fashion if it feels good, do it, and if it looks good- do it in every color it comes in!

Job Type: Part-time


Email resumes to: careers@charmingcharlie.com or GSMdestination@outlook.com

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