TJ Maxx: FT Retail Customer Experience Coordinator

Retail Customer Experience Coordinator

Brand: TJ Maxx

Location: Jeffersonville, OH, US

Employment Type: Full-Time

Employment Status: Regular

Functional Area: Stores

. Job Summary: Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Responsibilities:

• Role models exceptional customer service

• Creates a positive internal and external customer experience

• Promotes a culture of honesty and integrity; maintains confidentiality

• Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools

• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs

• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates

• Addresses customer concerns and issues promptly, ensuring a positive customer experience

• Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed

• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates

• Provides and accepts ongoing recognition and constructive feedback

• Partners with Management on Associate training needs to increase effectiveness

• Ensures adherence to all labor laws, policies, and procedures

• Promotes credit and loyalty programs during customer interactions

• Supports and participates in store shrink reduction goals and programs

• Promotes safety awareness and supports maintenance of a risk-free environment

• Performs other duties as assigned

Requirements:

• Available to work flexible schedule to support business needs, including nights and weekends.

• Strong understanding of merchandising techniques

• Capable of handling multiple tasks at one time

• Strong organizational skills with attention to detail

• Ability to respond appropriately to changes in direction or unexpected situations

• Team player, working effectively with peers and supervisors to accomplish tasks

• Strong communication skills

• Ability to train others

• One year retail and 6 months of leadership experience.

Apply here!!