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TJ Maxx: Retail Customer Experience Coordinator

Retail Customer Experience Coordinator

Brand: TJ Maxx

Location: Jeffersonville, OH, US

Employment Type: Part-Time

Employment Status: Regular

Functional Area: Stores

. Job Summary: Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Responsibilities:

  • Role models exceptional customer service

  • Creates a positive internal and external customer experience

  • Promotes a culture of honesty and integrity; maintains confidentiality

  • Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools

  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs

  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates

  • Addresses customer concerns and issues promptly, ensuring a positive customer experience

  • Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed

  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates

  • Provides and accepts ongoing recognition and constructive feedback

  • Partners with Management on Associate training needs to increase effectiveness

  • Ensures adherence to all labor laws, policies, and procedures

  • Promotes credit and loyalty programs during customer interactions

  • Supports and participates in store shrink reduction goals and programs

  • Promotes safety awareness and supports maintenance of a risk-free environment

  • Performs other duties as assigned

Requirements:

  • Available to work flexible schedule to support business needs, including nights and weekends.

  • Strong understanding of merchandising techniques

  • Capable of handling multiple tasks at one time

  • Strong organizational skills with attention to detail

  • Ability to respond appropriately to changes in direction or unexpected situations

  • Team player, working effectively with peers and supervisors to accomplish tasks

  • Strong communication skills

  • Ability to train others

  • One year retail and 6 months of leadership experience.



Apply here!!

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